Get a Free Quote: 01932 688977, 01372 434586 or 07837 974888

Get a Free Quote: 01932 688977, 01372 434586 or 07837 974888

Alternative Dispute Resolution

Complaints Procedure

 

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. By either calling, writing or emailing us. (select which)

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.  (change the number of days to less if you wish)

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use  Dispute Resolution Ombudsman  for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 456 6031.’

 

Based in

Stoke D'abernon, Cobham, Surrey, KT11 3BN

Dear Valued Customer

You will be aware of course from significant coverage in the press that there continues to be concerns about the spread of the Coronavirus. We wanted to reassure you that we are taking the issue seriously.

I would just like to take this opportunity to let everyone know that our business will remain open until told otherwise and in the meantime we will be following the latest government advice and precautions regarding Covid-19.

The best advice from healthcare professionals at this stage is to carry on as normal, but to adhere to strict hygiene routines. The welfare of all our staff and customers is our utmost priority, so we are suggesting quotes/discussions to take place over Skype/WhatsApp or to keep a 2m distance from each other at all times.

For the latest information and advice, visit:
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
https://www.nhs.uk/conditions/coronavirus-covid-19